YOU use or sell the Microsoft Dynamics AX ERP (Enterprise Resource Planning) solution.
WE are an ISV (Independant Software Vendor) creating solutions focused on:
Triage: Observe combined with Triage: Diagnose gives you a full incident analysis solution which will aid your support process, isolate the issue and ultimately resolve it.
Triage: Observe gives you a seamless way to record and present any incidents to your support process. Every incident is documented from a functional and technical perspective. Give your support service the right information at the right time - first time - and then get on with your normal business activities.
Get detailed incident information to your support desk, effortlessly, and get it resolved quicker.
Triage: Diagnose allows your support service to view the execution path taken by the user. It lets you assign and resolve those incidents, more efficiently and more effectively, resulting in an improved service to your customer.